Privacy Policy

Why We Collect Personal Information

To deliver platform services to Users, Stokes Finspirex collects certain personal information for the purposes set out below. This information will be used only for those purposes and not for any other reason. If the intended use changes, we will take appropriate steps, such as notifying Users or obtaining additional consent as required by applicable laws.

Account Setup and Management

User identification, customer verification through Stokes Finspirex, management of user information, and notification delivery

Account closure through remote verification, resetting contact details such as phone numbers and emails

Supply of Goods or Services

Verification of Digital Asset Trading Relationships

Estate and transfer management

Comprehensive management of digital asset trading relationships, covering setup, ongoing maintenance, and service termination

Preventing unauthorised use

Analysis of usage data, enabling new and tailored services

Ongoing refinement and enhancement of platform services

Event Details and Promotions

Providing details about upcoming events and special offers

Handling Complaints

Confirming the identities of complainants and the details of complaints

Contacting users to gather information, notifying them of processing outcomes

Managing damages and errors in transactions

AML/CTF and Legal Investigations

Confirming the identities of complainants and the details of complaints

Collaboration with law enforcement agencies on investigations.

Terminology

For the purposes of this agreement (the 'Agreement'), the Platform will be referred to as 'we', 'us', or 'our'. Users and other visitors to the Platform will be referred to as 'you', 'your', or 'User'. Collectively, 'we' and 'you' are the 'parties', and each individually is a 'party'.

Processing and Retention Periods for Personal Information

We will process and retain your personal information for as long as required by law, or for the period agreed with you at the time of collection.

Cooperating with law enforcement agencies on investigations.

Typically, we retain your personal information for 18 months after you delete your account or if it is deactivated for misuse. This period allows time for any reviews by financial institutions or investigations by authorities. If no reviews or investigations occur, we will permanently delete your data at the end of this period.

If there is an ongoing investigation into a legal breach, we will retain your information until the inquiry is complete.

If you have any outstanding debt or credit linked to your use of our services, we will retain your information until the balance is settled.

Scope of Application

This Agreement applies to all Users who trade on the Stokes Finspirex Global website and mobile app (the 'Platform'). Users must abide by the terms and conditions set out in this Agreement and comply with applicable laws and regulations on personal information and data protection in their respective country or region.

Invocation

Any reference in this Agreement to codes, statutory instruments, or administrative regulations is to the latest amended version, regardless of whether the amendment occurred before or after this Agreement was executed.

Headings

Headings in this Agreement are for convenience only and do not affect the interpretation of the terms and conditions. Any references to statements, terms, conditions, annexures or schedules are to those within this Agreement.

Explanation of the Use of the Term 'Include'

In this Agreement, the term 'include' is always intended to mean 'including, but not limited to', unless otherwise specified.

Information Collected

Users agree that the Platform may use cookies to monitor their activity on the Platform and to collect various information, including but not limited to IP addresses, geographical locations, and other relevant data. For example, we may use video (including audio) footage to verify P2P merchants and as evidence in P2P order disputes. Additionally, facial video (including audio) may be used for Stokes Finspirex identity verification on third-party platforms..

Limitation of Liability

Although the Platform employs technical and security safeguards to protect your information, we cannot guarantee that data transmitted over the internet is 100% secure. Accordingly, we do not provide any warranties regarding the security of the personal information you provide, and we cannot be held liable for any loss or damage resulting from unauthorised access to your personal data.

Updates to this Agreement

We may update this Agreement at any time. If we change the Privacy Policy, we will notify you by posting updates that include the new effective date and details of the changes. In some cases, we may also send you a direct notice. Please review the Privacy Policy regularly. By continuing to use the Platform after changes are made, you agree to the updated terms.

Official Announcements

We issue official announcements only via the contact details you’ve provided or by posting directly on the Platform. We are not liable for any losses arising from reliance on information obtained through other means.